General terms and conditions
1. Health & Safety Requirements
To maintain a safe working environment in our silversmithing studio, all participants must adhere to the following safety rules:
- Hair: All long hair must be securely tied back at all times while in the studio.
- Footwear: Participants must wear closed-toe shoes. Open-toed sandals or heels are not permitted for safety reasons.
- Clothing: Please wear comfortable, non-restrictive clothing that you don't mind getting dirty. Avoid loose sleeves and hanging jewelry.
2. Age Restrictions
- All participants must be 18 years of age or older to attend a session independently.
- Participants aged 16-17 are welcome but must be accompanied by a paying adult who will actively participate in the session.
- Unfortunately, we cannot accommodate participants under the age of 16 under any circumstances.
3. Cancellations and Refunds
- Cancellations made more than 14 days before the scheduled workshop date will be eligible for a full refund or rescheduling.
- Cancellations made within 14 days of the scheduled workshop date are non-refundable, regardless of the reason. This includes illness, travel disruptions, or change of plans.
4. Studio Liability
- While we strive to maintain the highest safety standards, Silver Owl Studios is not liable for any injuries, losses, or damages incurred during participation in any workshop or while on studio premises.
- Participants understand and accept the inherent risks associated with silversmithing, including but not limited to: exposure to sharp tools, hot equipment, and manual metalwork.
- By attending a workshop, participants agree to follow all instructions and safety guidelines provided by staff and accept full personal responsibility for their actions.
5. Photography & Social Media Consent
- From time to time, photographs and short videos may be taken during workshops for use on Silver Owl Studios' website, social media platforms, and promotional materials.
- By attending a workshop, you consent to being photographed or recorded, unless you inform us in writing before the session begins that you do not wish to be included.
- Any content shared will be used respectfully and in accordance with our brand values. No personal information will be disclosed alongside images without explicit permission.
6. Data Protection (GDPR)
- Silver Owl Studios is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
- Information collected during the booking process (e.g., name, contact details, payment information) is used solely for the purpose of managing your booking and communicating with you regarding your session.
- We do not share your personal data with third parties without your consent, unless legally required.
- You have the right to request access to or deletion of your data at any time by contacting us directly.
7. General Conduct
- Participants must follow all instructions from Silver Owl Studios staff at all times.
- We reserve the right to refuse or terminate a session without refund if a participant is deemed to be acting in a way that endangers themselves or others, or disrupts the workshop.
By booking a session at Silver Owl Studios, you confirm that you have read, understood, and agree to these Terms and Conditions. If you have any questions, please contact us prior to your booking.
Policies
Silver Owl Studios – Studio Policies
1. Health & Safety Policy
At Silver Owl Studios, your safety is our top priority. All participants must:
- Tie back long hair securely.
- Wear closed-toe shoes—no sandals or heels.
- Avoid loose clothing and hanging accessories.
- Use all tools and equipment only as instructed.
- Follow all safety briefings and directions from staff.
Anyone found acting recklessly or endangering others may be asked to leave without a refund.
2. Age Policy
- Participants must be 18 years or older to attend alone.
- Ages 16–17 may attend with a paying adult participant.
- We regret that under 16s cannot be accommodated in the studio.
3. Booking & Cancellation Policy
- Bookings are only confirmed once full payment is received.
- Cancellations made more than 14 days in advance are eligible for a refund or reschedule.
- Cancellations within 14 days of the workshop are non-refundable, regardless of circumstances.
- No-shows and late arrivals (over 15 minutes) are also non-refundable.
4. Liability Policy
- All activities involve risks, including but not limited to: burns, cuts, eye strain, and metal or tool-related injuries.
- By attending a session, participants acknowledge and accept these risks.
- Silver Owl Studios is not liable for any personal injury, loss, or damage sustained during studio activities or while on the premises.
5. Conduct Policy
We maintain a welcoming, respectful, and inclusive environment.
- Aggressive, discriminatory, or disruptive behavior will not be tolerated.
- Any form of harassment or abuse (verbal or physical) may result in immediate removal from the studio without refund.
6. Photography & Social Media Policy
- We occasionally take photos/videos for marketing purposes.
- By attending, you consent to being photographed unless you opt out in writing prior to your session.
- All content used will reflect our values and never include personal data without permission.
7. GDPR & Data Protection Policy
- Your personal data is handled in compliance with the UK GDPR and Data Protection Act 2018.
- Data is collected only for booking and communication purposes and is never sold or shared.
- You may request a copy of your data or ask for its deletion at any time.
8. Studio Cleanliness & Etiquette
- Please help us maintain a clean, organized workspace.
- Participants are expected to tidy their station at the end of the session.
- Drinks in closed containers are allowed; no food in the workshop area.
9. Accessibility & Special Requirements
- If you have any physical, medical, or sensory needs, please let us know at the time of booking.
- We’ll do our best to accommodate, but some aspects of silversmithing may not be suitable for all.
- Please note: the studio is located on the first floor and can only be accessed via stairs.
10. Studio Rights
Silver Owl Studios reserves the right to:
- Cancel or reschedule workshops due to low attendance or unforeseen circumstances.
- Update these policies as necessary to ensure safety and quality of experience.
Waiver
Silver Owl Studios – Participant Waiver and Release of Liability Form
Workshop Activity
Silversmithing – Ring Making
Location: Silver Owl Studios
Acknowledgement of Risks
I, the undersigned participant, acknowledge and understand that participating in silversmithing activities, including but not limited to the use of tools, torches, chemicals, and other metalworking equipment, carries certain inherent risks, including the risk of injury, burns, cuts, eye injury, allergic reactions, and property damage.
Health & Safety Compliance
By signing this waiver, I confirm that I:
- Will tie back long hair, wear closed-toe shoes, and appropriate workshop attire.
- Will follow all verbal and written safety instructions provided by Silver Owl Studios staff.
- Will use all equipment and materials in a responsible and cautious manner.
- Am not under the influence of alcohol or drugs while participating.
Release of Liability
I hereby release, waive, and discharge Silver Owl Studios, its owners, employees, agents, and affiliates from any and all liability, claims, demands, or causes of action that may arise from my participation in the workshop, whether caused by negligence or otherwise.
I understand that:
- Silver Owl Studios is not responsible for any accidents, injuries, or damages that may occur during or as a result of the workshop.
- I am participating voluntarily and at my own risk.
Age Requirement Confirmation
☐ I confirm that I am 18 years of age or older
Photography Consent
☐ I give permission for Silver Owl Studios to take photographs and/or videos of me during the session, for use in promotional materials and social media.
GDPR Consent
☐ I consent to Silver Owl Studios storing my contact information for communication regarding this workshop. I understand my data will not be shared and can be deleted upon request.
Signature
I have read and understood this waiver and agree to the terms stated above.